Privacy Policy

1. Who we are

No1 Garage Doors is a lead-generation service that connects homeowners and businesses seeking garage door services with qualified local engineers across the UK. Our website is operated under GDPR and UK Data Protection regulations.

2. What personal data we collect

When you submit a garage door enquiry form on our website, we collect:

• Your name
• Your telephone number
• Your email address
• Your postcode or location
• Details of your garage door problem, service required, or enquiry type
• Any additional information you choose to provide

We also collect limited technical data: your IP address, browser type, and the pages you visit on our site. This is gathered via Google Analytics to help us understand how our website is used.

3. How we use your data

Your enquiry details are used to:

• Connect you with vetted garage door installers and engineers operating in your area for the purpose of providing a quotation or carrying out the service you requested
• Send you responses to your enquiry
• Improve our website and services

4. Sharing your data with third-party installers

Important: Your personal data will be shared with vetted garage door installers, engineers, and service providers in your area. These third parties will use your information to:

• Contact you to discuss your garage door enquiry
• Provide you with quotations for repairs, servicing, or installation
• Carry out the service you have requested

By submitting an enquiry, you are consenting to the sharing of your name, telephone number, email address, postcode, and enquiry details with our network of local garage door installers and engineers.

5. Lawful basis for processing

We process your personal data on the following lawful bases under UK GDPR:

• Consent: Your consent when you submit the enquiry form
• Legitimate interests: Our legitimate interest in operating the lead-generation service and connecting customers with service providers
• Contract: Where you request a quote or service, processing is necessary to fulfil that request

6. Data retention

We retain your enquiry data for up to 12 months to:

• Manage leads and follow-up communication
• Resolve any disputes or complaints
• Comply with legal or regulatory requirements

After 12 months, your data will be securely deleted unless we are required to retain it by law.

7. Cookies and analytics

Our website uses Google Analytics to collect data about how visitors use our site. This helps us improve the website and understand user behaviour. No advertising cookies or third-party tracking cookies are currently set.

You can opt out of Google Analytics by:

• Installing the Google Analytics opt-out browser extension
• Adjusting your browser cookie settings

For more information, see our Cookie Policy.

8. Your rights under UK GDPR

You have the following rights regarding your personal data:

• Right of access: Request a copy of the data we hold about you
• Right to rectification: Request that we correct inaccurate or incomplete data
• Right to erasure: Request that we delete your data (subject to certain exceptions)
• Right to restrict processing: Request that we limit how we use your data
• Right to object: Object to our processing of your data on legitimate interest grounds
• Right to data portability: Request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at leads@no1garagedoors.co.uk.

9. Data security

We take data security seriously and implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

10. Complaints and contact

If you have concerns about how we handle your data or wish to make a complaint, you can:

• Contact us at leads@no1garagedoors.co.uk
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113

11. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The date of the most recent version will appear at the top of this page. Your continued use of the website after any changes indicates your acceptance of the updated policy.